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Privacy Policy

Effective Date: July 28, 2025

Introduction

Through The Ash, LLC (“Through The Ash ,” “Company,” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.


This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit ThroughTheAsh.com or any of our other websites, applications, or services (collectively, the “Sites”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.


NOTICE: THIS PRIVACY POLICY CONTAINS A MANDATORY ARBITRATION AGREEMENT. YOU AGREE THAT ANY CLAIMS YOU MAY HAVE AGAINST US RELATING TO THE SITE OR THE SERVICES, THIS PRIVACY POLICY, OR ANY TERMS AND CONDITIONS CONTAINED HEREIN MUST BE ARBITRATED, AND YOU EXPRESSLY WAIVE THE RIGHT TO:

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  1. ASSERT CLAIMS AGAINST US IN COURT;
     

  2. PARTICIPATE IN A REPRESENTATIVE OR CLASS ACTION; AND
     

  3. HAVE A JURY HEAR YOUR CASE.


By using our Sites, you consent to the practices described in this policy. If you do not agree with our policies and practices, your choice is not to use our Sites.


We may update this policy from time to time. Your continued use of the Sites after changes are posted will signify your acceptance of those changes.

Children

Our Sites are not directed to children under the age of 16. If you are under 16, do not provide any personal information to us.


We do not knowingly collect information from children under 16. If we learn we have collected personal information from a child under 16 without verified parental consent, we will delete it.


If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us at info@throughtheash.com.

Information We Collect

We collect several types of information from and about users of our Sites, including:

 

  • Personal Information: Name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline.

  • Non-Identifying Information: Such as your nickname or IP address.

  • Technical Information: About your internet connection, browser, operating system, and Site usage details.


We collect this information:

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  • Directly from you when you provide it (e.g., signing up, placing orders, completing forms).

  • Automatically as you navigate the Sites (e.g., usage data, cookies, IP address).

  • From third parties, such as business partners or service providers.

Information You Provide

We collect information you provide when you:

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  • Fill out forms (e.g., registration, orders, promotions).

  • Contact us via email or other communications.

  • Respond to surveys or questionnaires.

  • Make purchases or request services (including payment information via secure third-party processors).

  • Post content on public areas of the Sites (at your own risk).

Automatic Data Collection

As you interact with our Sites, we may use cookies, web beacons, and other tracking technologies to gather:
 

  • Details about your visits (traffic data, logs, location data).

  • Device and browser information.

  • Online activity across our Sites and third-party services (behavioral tracking).
     

You may disable cookies through your browser settings, but some features of our Sites may not function properly as a result.

Third-Party Tracking

Some third-party content or applications on the Sites (e.g., ads, embedded tools) may use cookies or similar technologies to collect data about you. These third parties may use your information for interest-based advertising.

We do not control these third parties’ tracking technologies. If you have concerns about targeted ads, contact the third-party provider or visit the Network Advertising Initiative website for opt-out options.

How We Use Your Information

We use information collected to:
 

  • Present and improve our Sites and services.

  • Fulfill orders and provide requested services.

  • Send notices about accounts, renewals, or updates.

  • Process payments (via third-party payment processors).

  • Provide marketing communications (with opt-out options).

  • Customize content and user experience.

  • Protect the security of our Sites.

  • Comply with legal obligations.

Disclosure of Information

We may share your information with:

 

  • Subsidiaries, affiliates, and trusted contractors who support our business.

  • Third-party vendors (e.g., payment processors, marketing partners).

  • Buyers or successors in case of a merger, sale, or similar corporate transaction.

  • Legal authorities when required by law or to protect rights, property, or safety.

  • Advertising partners for our marketing purposes (subject to opt-out rights).

Your Privacy Choices

  • Cookies & Tracking: You can adjust browser settings to block or delete cookies.

  • Promotional Emails: You may unsubscribe by following the instructions in any email or adjusting preferences in your account.

  • Targeted Ads: You can opt out of interest-based advertising through the NAI website.

State & International Privacy Rights

Residents of California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional rights to access, delete, or opt out of certain uses of their data.

EU & UK residents may have rights under the GDPR, including data access, correction, portability, and erasure.

​For details, visit:

California Privacy Rights:[https://www.throughtheash.com/Privacy/California]

GDPR/UK Rights: [https://www.throughtheash.com/Privacy/GDPR]

To exercise these rights, contact info@throughtheash.com.

Data Security

We use industry-standard security measures (e.g., firewalls, encryption) to protect your information.

Important:

  • Payment data is collected and stored by secure third-party processors.

  • We do not store full credit/debit card information.

  • Transmission of information online is not 100% secure, and we cannot guarantee absolute security.

Arbitration & Governing Law

This Privacy Policy is governed by the laws of the State of Ohio.

Any disputes shall be resolved through binding arbitration in accordance with JAMS rules. You waive the right to participate in class actions or jury trials.

Changes to This Policy

We will post updates on this page when changes are made. Material changes will also be communicated via email (if provided).

Contact Us

For questions about this Privacy Policy, contact:

Through The Ash, LLC
Email: info@throughtheash.com

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